Return Policy

Returning or exchanging an item, from the day you receive your goods you have 14 business days from the receipt of order to decide whether to keep your items. To return, please send back to the Malaika Natural Hair Follicles address as shown on invoice, with a copy of your order number. Products must be returned unused and unopened, in the same condition as originally issued by Malaika Natural Hair Follicles.

Please refer to our Returns Policy for more information.

Refunds

Your refund will be issued to the original credit or debit card used to place the order. Please note that it can take up to 14 calendar days for the refund to appear in your account from receipt of item.

Returns Policy

Submit all return requests to inquires@malaikanaturalhair.com please include your order number and reason for return. You will receive a reply within 3 business days. You have 14 business days from receipt of order to request a refund. In order to authorise your returns, products must be in a saleable condition i.e. unused, unopened and in the same condition as they were originally delivered by Malaika Natural Hair Follicles.

Please note that returns postage fees are the responsibility of the customer.

If a product has been damaged in transit, please inform us within 7 business days of order of receipt to arrange a replacement or a refund and return of item by second-class post. Malaika Natural Hair Follicles will cover the cost of any replacement.

We do not offer any refunds on clearance or sale items.


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